Privacy Policy for Blooming Petals Florist
At Blooming Petals Florist, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our services.
Information We Collect
We collect personal information that is necessary to provide our fresh flower arrangements, custom floral designs, delivery services, potted plants, floral subscriptions, wedding floristry, and sympathy flowers. The types of information we may collect include:
- Contact Information: Your name, email address, phone number, and shipping/billing address.
- Order Details: Information about the products you purchase, delivery instructions, and recipient details.
- Payment Information: We do not store full credit card details on our servers. Payment transactions are processed securely through trusted third-party payment gateways.
- Communication Data: Records of your correspondence with us, including emails and phone calls.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, and operating system.
How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders for flowers and floral services.
- To provide customer support and respond to your inquiries.
- To manage your accounts and preferences.
- To improve our products, services, and online platform.
- To send you transactional communications, such as order confirmations and delivery updates.
- With your consent, to send you marketing communications about new products, promotions, or special offers. You can opt out at any time.
- To comply with legal obligations and protect our legitimate business interests.
Disclosure of Your Information
We may share your information with trusted third parties in the following circumstances:
- Service Providers: We use third-party service providers for payment processing, delivery services, and IT support who require access to certain personal data to perform their services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your personal data under certain circumstances.
- Right to Object: Object to the processing of your personal data for direct marketing purposes.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Blooming Petals Florist
147B Orchard Road
Singapore, 238848
Singapore