Terms & Conditions
Welcome to Blooming Petals Florist. These terms and conditions outline the rules and regulations for the use of our website and services, located at 147B Orchard Road, Singapore, 238848.
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use our site if you do not accept all of the terms and conditions stated on this page.
1. Services
Blooming Petals Florist provides various floral services including, but not limited to, fresh flower arrangements, custom floral designs for events, delivery services, potted plants, floral subscriptions, wedding floristry, and sympathy flowers.
All services are subject to availability and our acceptance of your order. We reserve the right to refuse any order placed through our site.
2. Orders and Payments
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Pricing: All prices for flowers and services are listed in Singapore Dollars (SGD) and are subject to change without prior notice. Prices do not include delivery charges unless otherwise stated.
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Order Confirmation: An order confirmation will be sent to you upon successful payment. This confirmation serves as an acknowledgement of your order and does not constitute acceptance of your order by Blooming Petals Florist.
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Payment: We accept various payment methods as indicated on our website. All payments must be received in full before an order is processed for delivery or collection.
3. Delivery Policy
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Delivery Areas: We offer delivery services within Singapore. Specific delivery zones and charges will be outlined during the checkout process.
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Delivery Times: We strive to meet requested delivery times but cannot guarantee exact timings due to unforeseen circumstances such as traffic or weather conditions. We will endeavor to inform you of any significant delays.
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Recipient Availability: It is your responsibility to ensure that the recipient or a suitable person is available to receive the delivery at the specified address and time. If no one is available to receive the delivery, we may leave the item in a safe place (if deemed appropriate by our delivery personnel) or return it to our premises for re-delivery at an additional charge.
4. Product Variation and Substitution
Flowers are natural products and may vary in colour, size, and bloom from the images shown on our site. Due to seasonal availability, flower varieties and colours may be substituted with an equally beautiful and appropriate alternative of similar value and style, maintaining the overall aesthetic of the arrangement. We will always strive to communicate significant changes in design or flower type when possible.
Potted plants may also vary in appearance, size, and pot design from the display image based on current nursery stock.
5. Cancellation and Refunds
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Standard Orders: Cancellations for standard flower arrangements and potted plants must be made at least 24 hours prior to the requested delivery or collection time for a full refund. Cancellations made less than 24 hours in advance may be subject to a cancellation fee or no refund, depending on the stage of preparation.
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Custom & Event Orders: Custom floral designs, wedding floristry, and large event orders require specific cancellation terms which will be outlined in a separate agreement for those services. Generally, a minimum of 7-14 days notice is required, and initial deposits may be non-refundable.
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Refunds: Refunds will be processed back to the original payment method within 7-10 business days. We do not offer refunds on items that have been delivered and accepted in good condition. If you are not satisfied with the quality of your purchase, please contact us within 24 hours of receipt with photographic evidence.
6. Intellectual Property
All content on this site, including images, text, logos, and designs, is the intellectual property of Blooming Petals Florist or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, display, or create derivative works from any part of this site without our express written permission.
This includes, but is not limited to, using our floral designs or photographic content for commercial purposes without attribution or licensing.
7. Limitation of Liability
Blooming Petals Florist will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from the use of, or inability to use, our services or products. While we strive to provide accurate product descriptions and images, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free.
Our total liability to you for any claim arising from these terms and conditions shall not exceed the amount paid by you for the product or service in question.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Singapore, and you irrevocably submit to the exclusive jurisdiction of the courts in Singapore.
9. Changes to Terms
We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and your continued use of our site and services will signify your acceptance of these changes.
10. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
- Address: 147B Orchard Road, Singapore, 238848
- Phone: +65 6789 1234